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Our score: 7.9 out of 10 (Good)
Updated · By the editorial team · Desk research (how we rate) · #1 of 9 in our comparison
Keen has the biggest advisor pool in our comparison, public per-minute rates and a $1 trial with select advisors. Its protection is thinner: the guarantee is capped at $25 in credit, and phone support runs on weekdays only.
Pros and cons
Pros
- Very large, searchable advisor marketplace
- Rates shown on public listings before sign-up
- Low-cost $1 trial for new customers
- Written readings by email (Keen Mail)
- Well-rated apps on iOS (4.7) and Android (4.3)
Cons
- No video readings
- Guarantee pays credit, not cash, capped at $25
- Phone support only on weekdays, 6 AM–4 PM Pacific
- Rates vary widely between advisors
At a glance
| Operated by | Ingenio, LLC (which also owns Kasamba and Purple Garden) Source (opens in a new tab) |
|---|---|
| Founded | 1999 Source (opens in a new tab) |
| Ways to get a reading | Chat, Phone, Email / messages Source (opens in a new tab) |
| Apps | iOS, Android |
| Advisors | 2,000+ vetted advisors Source (opens in a new tab) |
| Languages | English, Spanish |
| Rates | $1.99–$13.97 per minute (set by each advisor) Source (opens in a new tab) |
| Rates shown before sign-up | Yes |
| Satisfaction guarantee | If a reading doesn't click, you can ask for up to $25 in Keen credit (not cash) within 72 hours, once every 30 days. Keen decides each request, and promotional minutes aren't reimbursed. Source (opens in a new tab) |
| Customer support | Email seven days a week; phone on weekdays, 6 AM–4 PM Pacific Source (opens in a new tab) |
| Advisor screening | Applicants go through identity verification, a background check, a content review and a skills assessment before their listing is approved. Source (opens in a new tab) |
How Keen scored
Five criteria, 20% each. Overall: 7.9/10.
Pricing & transparency20%
8.5 out of 10Rates are public before sign-up and set per advisor, some from $1.99 a minute, and the $1 five-minute trial is clearly explained. Only whole minutes are billed, and rates vary widely between advisors.
Tarot listing rates (opens in a new tab)Getting started guide (opens in a new tab)
Advisor choice & specialties20%
9.0 out of 10Keen lists 2,000+ vetted advisors, the largest pool we found, across a wide range of specialties, with a small Spanish-language section. Applicants pass identity, background and skills checks.
Keen homepage (opens in a new tab)Advisor application process (opens in a new tab)
Reading options & ease of use20%
8.0 out of 10Chat, phone and paid email readings are available, and the apps are well rated (4.7 on iOS from about 9,500 ratings, 4.3 on Android). There is no video option.
App Store listing (opens in a new tab)Keen Mail (opens in a new tab)
Customer protection & support20%
6.5 out of 10The guarantee gives up to $25 in credit (not cash), once every 30 days, claimed within 72 hours and at Keen's discretion. Email support runs daily, but phone support is weekdays only.
Satisfaction guarantee (opens in a new tab)Contact options (opens in a new tab)
Evidence of service quality20%
7.5 out of 10Trustpilot shows 4.1/5 from 916 reviews, though some recent ones come from Keen advisors. The apps rate well, and Keen has served customers since 1999.
Trustpilot (opens in a new tab)About Keen (opens in a new tab)
Who it suits
Keen suits people who like to shop around: you can filter a very large pool of advisors by specialty, compare their rates before signing up and try one for $1. If you want video readings or a generous refund policy, look elsewhere.
How to get started
- 1Create a Keen account
- 2Add a payment method and fund your account (first-timers need only $1)
- 3Choose an advisor from the listings
- 4Start a call or chat from the advisor's profile
Ratings elsewhere
- Trustpilot4.1/5 · 916 ratings · checked Sep 25, 2026 Source (opens in a new tab)Some recent reviews were written by Keen advisors rather than customers
- App Store (iOS)4.7/5 · 9,500 ratings · checked Sep 25, 2026 Source (opens in a new tab)The store shows a rounded count (9.5K)
- Google Play4.3/5 · 3,420 ratings · checked Sep 25, 2026 Source (opens in a new tab)US storefront; rounded count (3.42K)
- BBBNot rated (psychic services are outside BBB's scope); not accredited · checked Sep 25, 2026 Source (opens in a new tab)
Sources
- https://www.keen.com/psychic-readings/tarot-card-readings/588 (opens in a new tab)
- https://help.keen.com/hc/en-us/articles/1500000300362-Keen-s-Satisfaction-Guarantee (opens in a new tab)
- https://help.keen.com/hc/en-us/articles/9911245267475-Contact-Us (opens in a new tab)
- https://help.keen.com/hc/en-us/articles/360049123774-How-to-Apply-to-be-an-Advisor (opens in a new tab)
- https://www.keen.com/help/aboutkeen (opens in a new tab)
- https://www.trustpilot.com/review/www.keen.com (opens in a new tab)
- https://apps.apple.com/us/app/keen-psychic-reading-tarot/id1008861332 (opens in a new tab)
- https://play.google.com/store/apps/details?id=com.ingenio.keen&hl=en_US&gl=US (opens in a new tab)
- https://www.bbb.org/us/ca/san-francisco/profile/psychic/keencom-1116-15018 (opens in a new tab)
Alternatives to Keen
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California Psychics
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Psychic Source
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Mysticsense
Best for low per-minute rates