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Best for trying several advisors
Kasamba review
Our score: 7.1 out of 10 (Good)
Updated · By the editorial team · Desk research (how we rate) · #5 of 9 in our comparison
Kasamba gives new clients 3 free minutes with each new advisor they try, shows every rate up front and has some of the best-rated apps here. Its refund policy contradicts itself, and support is by form or email only.
Pros and cons
Pros
- Free minutes make it cheap to compare advisors
- Transparent per-advisor pricing
- Email readings as well as chat and phone
- Strong app ratings on both stores
- Operating since 1999
Cons
- No video readings
- Rates range up to $30 a minute
- Contradictory refund terms
- No published support hours and no phone support
At a glance
| Operated by | Ingenio, LLC (which also owns Keen and Purple Garden), since buying it from LivePerson in 2023 Source (opens in a new tab) |
|---|---|
| Founded | 1999 Source (opens in a new tab) |
| Ways to get a reading | Chat, Phone, Email / messages Source (opens in a new tab) |
| Apps | iOS, Android |
| Advisors | Claims vary: 'more than 10,000' (App Store) and 'over 400 daily' (2025 release) Source (opens in a new tab) |
| Languages | English, Spanish |
| Rates | $1.99–$30 per minute (set by each advisor) Source (opens in a new tab) |
| Rates shown before sign-up | Yes |
| Satisfaction guarantee | The homepage offers up to $50 in credit to try another advisor, but Kasamba's help center says completed sessions aren't refunded for dissatisfaction, only for technical problems or an unresponsive advisor. Source (opens in a new tab) |
| Customer support | Help-center form and email; hours not published (replies usually within 24–48 hours) Source (opens in a new tab) |
| Advisor screening | Advisors submit their qualifications, experience and areas of expertise and must meet Kasamba's standards. The process is described in less detail than at most rivals. Source (opens in a new tab) |
How Kasamba scored
Five criteria, 20% each. Overall: 7.1/10.
Pricing & transparency20%
7.5 out of 10Rates are public on advisor cards, and the billing rules, including the $15 pre-authorization, are explained. The range is very wide (up to $30 a minute), and the intro offer changes between landing pages.
Homepage (opens in a new tab)Offer landing page (opens in a new tab)
Advisor choice & specialties20%
7.5 out of 10A broad range of specialties plus a Spanish-language section. Kasamba's own figures for its advisor pool conflict (10,000+ vs 400+ daily), and its screening description is thin.
App Store description (opens in a new tab)Advisor screening FAQ (opens in a new tab)
Reading options & ease of use20%
8.0 out of 10Chat, phone and email readings, with some of the best-rated apps in our comparison (4.6 on iOS from about 13,000 ratings; 4.5 on Android). There is no video option.
About Kasamba (opens in a new tab)Google Play listing (opens in a new tab)
Customer protection & support20%
5.5 out of 10The homepage's '$50 in credits' promise conflicts with the help center, which excludes refunds for dissatisfaction. Support is by form or email, with no published hours.
Refund FAQ (opens in a new tab)Homepage (opens in a new tab)
Evidence of service quality20%
7.0 out of 10Trustpilot shows 3.7/5 from 1,484 reviews, with 15% one-star and no replies to negative reviews, balanced by strong app ratings and a history going back to 1999.
Trustpilot (opens in a new tab)LivePerson release (opens in a new tab)
Who it suits
Kasamba suits people who want to sample a few advisors before settling on one: the free minutes with each new advisor make that cheap. If a clear refund policy matters to you, choose a platform with a firmer guarantee.
How to get started
- 1Choose a psychic for the reading you want
- 2Create an account and log in
- 3Add a card (pre-authorized for up to $15, released after an hour)
- 4Start a chat or call; the first 3 minutes with each new advisor are free
Ratings elsewhere
- Trustpilot3.7/5 · 1,484 ratings · checked Sep 25, 2026 Source (opens in a new tab)15% one-star; no replies to negative reviews
- App Store (iOS)4.6/5 · 13,000 ratings · checked Sep 25, 2026 Source (opens in a new tab)The store shows a rounded count (13K)
- Google Play4.5/5 · 4,180 ratings · checked Sep 25, 2026 Source (opens in a new tab)Rounded count (4.18K)
- BBBNot rated (outside BBB's scope); not accredited · checked Sep 25, 2026 Source (opens in a new tab)
Sources
- https://www.kasamba.com/ (opens in a new tab)
- https://support.kasamba.com/hc/en-us/articles/18854541032349-FAQ-I-was-not-satisfied-with-a-session-Can-I-get-a-refund (opens in a new tab)
- https://support.kasamba.com/hc/en-us/articles/30184038534429-FAQ-How-do-I-know-the-advisors-on-Kasamba-are-real-psychics (opens in a new tab)
- https://pr.liveperson.com/2023-03-23-LivePerson-Divests-Kasamba (opens in a new tab)
- https://www.trustpilot.com/review/kasamba.com (opens in a new tab)
- https://apps.apple.com/us/app/id1093474684 (opens in a new tab)
- https://play.google.com/store/apps/details?id=com.liveperson.kasamba.android&hl=en_US (opens in a new tab)
- https://www.bbb.org/us/ca/san-francisco/profile/psychic/kasamba-1116-955925 (opens in a new tab)
Alternatives to Kasamba
- Read review7.9
Keen
Best for choice of advisors
- Read review7.7
California Psychics
Best for screened psychics and 24/7 support
- Read review7.4
Psychic Source
Best for phone, chat and video in one place