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Best for one flat price with every reader
Mediumchat review
Our score: 5.9 out of 10 (Below average)
Updated · By the editorial team · Desk research (how we rate) · #8 of 9 in our comparison
Mediumchat is a chat platform where every reader costs the same, about $2 a minute, and new customers get the first 3 minutes free. Credits never expire and there's no subscription. It scores lower on transparency and range: prices only appear after you sign up, there's no phone, video or app, and its two refund policies don't match.
Pros and cons
Pros
- 3 free minutes for new customers
- Same per-minute price whichever reader you choose
- Credits never expire, and nothing renews automatically
- Satisfaction credit on any chat, up to 30 minutes
- Invites all customers to review on Trustpilot
Cons
- Prices are only shown after you create an account
- No phone, video or mobile app
- The guarantee pays credit, not cash, and must be claimed within 24 hours
- Refund terms from 2019 contradict the current guarantee page
- Small Trustpilot sample (45 reviews)
- Support hours not published
At a glance
| Operated by | Paramedia UK B.V. (registered in the Netherlands, London office) Source (opens in a new tab) |
|---|---|
| Founded | 2014 Source (opens in a new tab) |
| Ways to get a reading | Chat, Email / messages Source (opens in a new tab) |
| Apps | None found |
| Advisors | 250+ (Mediumchat's figure) Source (opens in a new tab) |
| Languages | English |
| Rates | $1.85–$1.99 per minute (1 credit per minute with every reader; packs of 10, 20 or 30 credits) Source (opens in a new tab) |
| Rates shown before sign-up | No |
| Satisfaction guarantee | If a chat didn't meet your expectations, you can ask within 24 hours for credit up to the length of that chat, capped at 30 minutes. It's credit rather than cash, you can use it once every 30 days, and approval is at Mediumchat's discretion. The site's terms, last updated in 2019, describe a different policy: a card refund or credit for readings under 10 minutes, claimed within 48 hours. Source (opens in a new tab) |
| Customer support | Contact form by topic and a UK phone number; hours not published Source (opens in a new tab) |
| Advisor screening | Applicants fill in a form, have an introductory Zoom call and sign an agreement. Mediumchat asks for reading experience, good written English, fast typing and at least 10 hours a week. It doesn't describe an ID check or a test reading. Source (opens in a new tab) |
How Mediumchat scored
Five criteria, 20% each. Overall: 5.9/10.
Pricing & transparency20%
6.0 out of 10Every reader costs 1 credit a minute, and packs of 10, 20 or 30 credits work out at $1.85–$1.99 a minute. Credits don't expire and there's no subscription. But prices are only shown once you've created an account, and the terms say so.
Credit packs (after sign-up) (opens in a new tab)Terms: fees and payments (opens in a new tab)
Advisor choice & specialties20%
6.0 out of 10Mediumchat says it has 250+ readers, English only, covering love, career, family, mediumship and spiritual development. Screening is an application form, an introductory Zoom call and an agreement; there's no mention of an ID check or a test reading.
Homepage (opens in a new tab)Become a reader (opens in a new tab)
Reading options & ease of use20%
5.5 out of 10Readings are by live chat or email. Chat packs include a chat report and SMS notifications. There's no phone or video option, and we found no mobile app.
Homepage (opens in a new tab)How it works (opens in a new tab)
Customer protection & support20%
6.0 out of 10You can claim credit for a disappointing chat, up to 30 minutes, within 24 hours and once every 30 days, at Mediumchat's discretion. It's credit, not cash, and the 2019 terms describe a different policy (a card refund for readings under 10 minutes). Unused credits don't expire. Support is by contact form or a UK number, with no published hours.
Satisfaction guarantee (opens in a new tab)Terms and conditions (opens in a new tab)Contact (opens in a new tab)
Evidence of service quality20%
6.0 out of 10Trustpilot shows 4.2/5 from 45 reviews, 9% of them one-star. Mediumchat invites all customers to review and has replied to every negative review, but the sample is small and there are no app ratings to cross-check. The 9.6–9.8/10 rating on Mediumchat's own site comes from its internal reviews, which we don't use for scoring. It has operated since 2014.
Trustpilot (opens in a new tab)Mediumchat reviews page (opens in a new tab)
Who it suits
Mediumchat suits people who want to try a text reading free and then pay one simple price, whichever reader they pick. If you want phone or video readings, an app or the widest choice of advisors, the higher-ranked platforms do better.
How to get started
- 1Create a free account
- 2Pick a reader who is online
- 3Use your 3 free minutes
- 4Buy a pack of 10, 20 or 30 credits by card or PayPal to keep chatting
Ratings elsewhere
- Trustpilot4.2/5 · 45 ratings · checked Sep 25, 2026 Source (opens in a new tab)The company invites customers to review and has replied to every negative review
Sources
- https://www.mediumchat.com/ (opens in a new tab)
- https://www.mediumchat.com/credits (opens in a new tab)
- https://www.mediumchat.com/satisfaction-guarantee (opens in a new tab)
- https://www.mediumchat.com/terms (opens in a new tab)
- https://www.mediumchat.com/jobs (opens in a new tab)
- https://www.mediumchat.com/contact (opens in a new tab)
- https://www.trustpilot.com/review/mediumchat.com (opens in a new tab)
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