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Our score: 7.0 out of 10 (Good)
Updated · By the editorial team · Desk research (how we rate) · #6 of 9 in our comparison
Purple Garden is built around its apps: chat, voice and video readings, a 4.8-rated iPhone app and public per-minute prices from $0.99. Watch the fine print: there are no cash refunds, and a $5 monthly fee hits balances left unused for a year.
Pros and cons
Pros
- All three live channels, including video
- Excellent iOS app rating
- Prices visible before sign-up
- Credit guarantee on first sessions with new advisors (up to $50)
Cons
- Inactivity fee on unused balances
- Credit-only guarantee, once every 30 days
- Email-only support with no published hours
- Trustpilot 3.8/5 from 238 reviews
At a glance
| Operated by | Ingenio, LLC (which also owns Keen and Kasamba); operated by Barges Technologies, Inc. Source (opens in a new tab) |
|---|---|
| Founded | Not verified |
| Ways to get a reading | Chat, Phone, Video Source (opens in a new tab) |
| Apps | iOS, Android |
| Advisors | Over 900 verified advisors Source (opens in a new tab) |
| Languages | English, Spanish |
| Rates | $0.99–$24.99 per minute (set by each advisor) Source (opens in a new tab) |
| Rates shown before sign-up | Yes |
| Satisfaction guarantee | If your first session with a new advisor disappoints, you can ask for credit equal to its cost, up to $50, once every 30 days and within 7 days. Purple Garden doesn't give cash refunds. Source (opens in a new tab) |
| Customer support | Email and help-center tickets; hours not published Source (opens in a new tab) |
| Advisor screening | Applicants give a video test reading and submit a résumé of their qualifications and experience. Source (opens in a new tab) |
How Purple Garden scored
Five criteria, 20% each. Overall: 7.0/10.
Pricing & transparency20%
6.5 out of 10Rates are public and start low, but the welcome credit's mechanics aren't fully explained, and unused balances attract a $5 monthly fee after a year of inactivity.
Psychic directory (opens in a new tab)Terms of service (opens in a new tab)
Advisor choice & specialties20%
7.5 out of 10Over 900 advisors in English and Spanish, with a video test reading as part of screening. Specialties cover the main reading types.
App Store description (opens in a new tab)Screening FAQ (opens in a new tab)
Reading options & ease of use20%
8.5 out of 10Chat, voice and video in well-rated apps: 4.8 on iOS from about 5,600 ratings and 4.3 on Android.
App Store listing (opens in a new tab)Google Play listing (opens in a new tab)
Customer protection & support20%
6.0 out of 10Credit up to $50 for a disappointing first session with a new advisor, once every 30 days and within 7 days. There are no cash refunds, and support is email-only without published hours.
Satisfaction guarantee (opens in a new tab)Payment policy (opens in a new tab)
Evidence of service quality20%
6.5 out of 10Trustpilot shows 3.8/5 from 238 reviews with 19% one-star, offset by strong app ratings. We couldn't confirm a founding year.
Trustpilot (opens in a new tab)Ingenio timeline (opens in a new tab)
Who it suits
Purple Garden suits people who want a reading from their phone, including by video. If you top up and then take long breaks, keep an eye on the inactivity fee.
How to get started
- 1Browse and pick an advisor
- 2Create an account and turn on the welcome bonus
- 3Choose a session length and connect
Ratings elsewhere
- Trustpilot3.8/5 · 238 ratings · checked Sep 25, 2026 Source (opens in a new tab)19% one-star; no replies to negative reviews
- App Store (iOS)4.8/5 · 5,600 ratings · checked Sep 25, 2026 Source (opens in a new tab)The store shows a rounded count (5.6K)
- Google Play4.3/5 · 1,510 ratings · checked Sep 25, 2026 Source (opens in a new tab)Rounded count (1.51K)
Sources
- https://www.purplegarden.co/es/psychics (opens in a new tab)
- https://help.purplegarden.co/hc/en-us/articles/34387486617885-FAQ-SATISFACTION-GUARANTEED (opens in a new tab)
- https://help.purplegarden.co/hc/en-us/articles/5123106758685-How-do-I-know-if-these-are-real-psychics (opens in a new tab)
- https://www.ingenio.com/about (opens in a new tab)
- https://uk.trustpilot.com/review/www.purplegarden.co (opens in a new tab)
- https://apps.apple.com/us/app/purple-garden-psychic-reading/id1225116346 (opens in a new tab)
- https://play.google.com/store/apps/details?id=co.purplegarden.android&hl=en_US (opens in a new tab)
Alternatives to Purple Garden
- Read review7.9
Keen
Best for choice of advisors
- Read review7.7
California Psychics
Best for screened psychics and 24/7 support
- Read review7.4
Psychic Source
Best for phone, chat and video in one place